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Frequently Asked Questions
We understand that setting up and maintaining your CCTV system can sometimes be challenging. This FAQ section is designed to provide quick and easy solutions to common issues, from password recovery to firmware updates and camera troubleshooting.​
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Browse through the topics below to find answers to your questions and enhance your security system’s performance.
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Forgotten Password?The options listed below may assist with password recovery. If none of the options are accessible, we will be unable to provide assistance, and it will be necessary to contact an installer. This policy aligns with our commitment to maintaining privacy. The recorder is set up on a mobile app You can log in using a pattern.  You can recover the password via email. Please ensure that your email was configured on the recorder during the initial setup.
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I am looking to update my Recorder/Camera – Where can I find the firmware?We strongly suggest a CCTV installer carries out the update as if done incorrectly can damage the recorder.
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I have Colour Night cameras, but the white light is not coming on?What is Smart Illumination and what are the different modes for the Colour Night cameras. SPRO CCTV - Controlling Smart Dual Illumination from Your Phone AI needs to be enabled for the smart illumination to work. You have a choice between configuring smart motion detection, tripwire and intrusion. The below links will show you how to enable the AI for each: SPRO CCTV - Smart Motion Detection (SMD) SPRO CCTV- How to Set Up Tripwire and Intrusion Detection
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I have changed my internet provider and now my cameras are not working on my phoneYou need to make sure your recorder is set to DHCP. The recorder is then rebooted and the should obtain the new IP from network. Here is a video on how to set your recorder to DHCP SPRO Quick Tips - How To Add a Recorder To The Network
Couldn't find your answer?
If you can't find the answer you're looking for in our FAQ section, please fill out the form with your query. Our support team will review your request and get back to you as soon as possible.
For urgent technical issues, we recommend contacting a professional CCTV installer for assistance.
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